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Contact + FAQ


say hello
lease contact me anytime via email: "hello"

shipping info
At this time, I only ship to locations within the United States. Orders ship from the SF Bay Area via USPS First Class Mail or FedEx Ground, depending on order size and weight. Fedex will not ship to PO Boxes.

when will my order arrive?
Please allow 2 business days to process your order, plus shipping time. Expedited shipments are possible for some items with an additional cost. Please contact me if you need this service.

do you charge sales tax?
Items shipped to addresses within California are charged sales tax.

what forms of payment do you accept?
At this time I use PayPal to process all our credit card orders. Paypal accepts Visa, Mastercard, American Express, & Discover credit/debit cards.
You do not need to open a Paypal account to make purchases.

can i order over the phone?
Yes, you may use your credit/debit card to order by phone.

I know you will love your purchase, however, if need be I will issue a refund to your credit card or Paypal account. Please follow these reasonable guidelines:

Please contact us by email to set up the return.

Products must have been purchased from joettetizzone.com (we cannot accept returns or exchanges of products purchased from other outlets, so please contact your merchant to set up the return).

Items must be returned within 30 days of order date.

We cannot accept returns of overly used or items damaged by use.

Original shipping and handling charges are not refundable except in the case of defective merchandise.

Please repack merchandise in original packaging if possible, and include a copy of your receipt (or note with your order number, name, email address, phone number) and reason for the return.

I recommend you send via the same carrier used to ship to you.

In the unlikely event your merchandise is damaged upon arrival, please notify me within 48 hours so I can replace it for you.

© 2005 - 2016 Joette Tizzone
All rights reserved

I will never give/sell/rent your information to anyone, ever!
I respect your privacy and are commited to keeping it.